30 day return/exchange window

Overview

If you have any serious issues with any of the products you purchased here, please reach out to sales@astrophora.com. We will do our best to provide a solution for you. If a refund is necessary we can provide a refund within 30 days of the purchase if item can be returned or there is proof of damaged goods. Special conditions may call for a refund outside of the return window.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@astrophora.com and send your item to the return address on the package you received.

Shipping returns

To return your product, you should mail your product to the return address on your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@astrophora.com for questions related to refunds and returns.